How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask John Your Own Question
John, Home Appliance Technician
Category: Appliance
Satisfied Customers: 13453
Experience:  Appliance repair business owner for over 43 years.
Type Your Appliance Question Here...
John is online now
A new question is answered every 9 seconds

I have a Thermador dishwasher with sapphire glow. coming up

Customer Question

I have a Thermador dishwasher with sapphire glow. coming up with error code E:15 and I am unable to turn it off.
JA: Just to clarify, what's the make and model of your dishwasher? And have you run a diagnostic test cycle?
Customer: Where do i find model number?
JA: Do you plan on doing the work yourself?
Customer: manuel says is for DWHD640 thru 651
JA: Anything else we should know to help you best?
Customer: it sounds like motor is cycling. I can not turn the dishwasher off. It is stuck on Error mode. need instruction for running a diagnostic test
Submitted: 7 months ago.
Category: Appliance
Expert:  Kelly replied 7 months ago.

Thanks for counting on us to help with your appliance problem. My name is ***** ***** I look forward to helping you!

Expert:  Kelly replied 7 months ago.

Water has leaked into the base of the machine, under the tub, and activated the flood mode. That area will need to be accessed and dried out to restore operation. Are you able to remove the access panel from below the door for inspection?