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John
John, Home Appliance Technician
Category: Appliance
Satisfied Customers: 13453
Experience:  Appliance repair business owner for over 43 years.
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I have cleaned the drain and I still get the error f21 and I

Customer Question

I have cleaned the drain and I still get the error f21 and I can see it didn't drain all the water but the door is locked how do I get the door open to remover water
JA: How old is the appliance? Have you gotten error messages before?
Customer: He 5 several years and no
JA: Do you plan on doing the work yourself?
Customer: Depends I did the first step I'm going to attempt to do it
JA: Anything else we should know to help you best?
Customer: ? I followed a you tube video and cleared the drain filter but I have never worked on washer before
Submitted: 9 months ago.
Category: Appliance
Expert:  Kelly replied 9 months ago.

Thanks for counting on us to help with your appliance problem. My name is ***** ***** I look forward to helping you!

Expert:  Kelly replied 9 months ago.

You removed the filter from the pump yet there is water still in the tub?

Customer: replied 9 months ago.
No the water is out but the inside hose looks like it's holding water
Expert:  Kelly replied 9 months ago.

If the filter is removed, all water in the tub and pump should have drained.

Expert:  Kelly replied 9 months ago.

Door is still locked after draining tub through filter?

Customer: replied 9 months ago.
My phone service won't allow me to call we live out in the country
Expert:  Kelly replied 9 months ago.

Sorry, that is an automated offer, I have no control over those.

Expert:  Kelly replied 9 months ago.

Door is still locked after draining tub through filter?