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John, Home Appliance Technician
Category: Appliance
Satisfied Customers: 13453
Experience:  Appliance repair business owner for over 43 years.
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We have an lg front loading washer. It has worked fine

Customer Question

We have an lg front loading washer. It has worked fine during the 5 years we have had it until now. Did a load of laundry, worked fine, but when it stopped, instead of having two clicks to release the door, it clicked three times. It does not open, stuck shut.
JA: Can you guesstimate how old your LG is? And just to clarify, what's the exact model?
Customer: 6 years. WM2010CW
JA: Do you plan on doing the work yourself?
Customer: I would like to if possible
JA: Anything else we should know to help you best?
Customer: I don't think so
Submitted: 9 months ago.
Category: Appliance
Expert:  Kelly replied 9 months ago.

Thanks for counting on us to help with your appliance problem. My name is ***** ***** I look forward to helping you!

Expert:  Kelly replied 9 months ago.

Start a new cycle, wait for 10 seconds and then cancel it and see if the door will unlock, please.