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John, Home Appliance Technician
Category: Appliance
Satisfied Customers: 13453
Experience:  Appliance repair business owner for over 43 years.
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I have a new Jenn-air Cooktop that I just replaced an older

Customer Question

I have a new Jenn-air Cooktop that I just replaced an older model when I turn it on it stays on for 2-3 seconds and shuts off
JA: Can you guesstimate how old your Jenn-Air is? And just to clarify, what's the exact model?
Customer: the old one was 19 years old
JA: Do you plan on doing the work yourself?
Customer: I have already replaced
JA: Anything else we should know to help you best?
Customer: it just wont stay on
Submitted: 7 months ago.
Category: Appliance
Expert:  Kelly replied 7 months ago.

Thanks for counting on us to help with your appliance problem. My name is ***** ***** I look forward to helping you!

Expert:  Kelly replied 7 months ago.

Does it shut totally off, controls go dark?

May I please have your model number so I am able to provide you with accurate, model specific information?