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John, Home Appliance Technician
Category: Appliance
Satisfied Customers: 13453
Experience:  Appliance repair business owner for over 43 years.
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Our front load energy stare, does not go into max extract

Customer Question

Our front load energy stare, does not go into max extract spin cycle, leaving the clothes quite wet. It is a 2013 model 21404516,type 826-02
JA: Just to clarify, what's the make and model of the appliance? And has it done this before?
Customer: No, it has worked perfectly until today.
JA: Do you plan on doing the work yourself?
Customer: No, unless its something rather simple
JA: Anything else we should know to help you best?
Customer: Nothing I can think of
Submitted: 7 months ago.
Category: Appliance
Expert:  ApplianceTech replied 7 months ago.

Hello and thanks for using this service!

My name is ***** ***** I have been repairing appliances for over 40yrs and I will be helping you out tonight with your repair.

May I ask that double check that model number, it is not coming up on my database.

Open the door and there should be a label around the opening or possibly on the bottom of the door itself.