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Webb-Guy, Home Appliance Technician
Category: Appliance
Satisfied Customers: 1728
Experience:  maitenance tech at casto
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The lights in my freezer door are out and I can't get any

Customer Question

The lights in my freezer door are out and I can't get any ice or water. I haven't changed the filter in quite a while. Can this be the problem? It is a Kitchenaide refrigerator.
JA: What's the make and model of the fridge? And can you guesstimate how old is it?
Customer: Kitchenaide KSF26C4WH bought in2013
JA: Do you plan on doing the work yourself?
Customer: I'm going to try. I'm a 90 year old woman.
JA: Anything else we should know to help you best?
Customer: No
Submitted: 7 months ago.
Category: Appliance
Expert:  Webb-Guy replied 7 months ago.

Hello and welcome to just answer my name is ***** ***** I will be the one to assist you. It sounds like what may have happened is your dispenser control board has went bad causing this issue. The water filter would not cause the lights to not come on. First lets try a simple reset by unplugging or turning off the breaker to the unit for 5 minutes and see if that will reset it. If it does not then you will need to replace the control board which is not a hard task at all.