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John, Home Appliance Technician
Category: Appliance
Satisfied Customers: 13453
Experience:  Appliance repair business owner for over 43 years.
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My GE model # JKP90 microwave oven will not turn or heat

Customer Question

My GE model # JKP90 microwave oven will not turn or heat when we start it .
JA: Can you guesstimate how old your GE is? And just to clarify, what's the exact model?
Customer: bought 5/16/08
JA: Do you plan on doing the work yourself?
Customer: if possible
JA: Anything else we should know to help you best?
Customer: It has worked good up until tonight, I did turn on and off mthe breaker to it and after the second time it worked . But later we tried again and it did not turn or heat again.
Submitted: 8 months ago.
Category: Appliance
Expert:  Engineer-Tech replied 8 months ago.

Hello and welcome to Just Answer. My name is ***** ***** I will help you with your GE microwave. Please give me the full model number found inside of the unit.

Customer: replied 8 months ago.
Expert:  Engineer-Tech replied 8 months ago.

Ok, thank you. One moment while I look that up.

Expert:  Engineer-Tech replied 8 months ago.

What happens when you select a time and press the start button? Does stay silent but count down? Does it even acknowledge your key input?

Customer: replied 8 months ago.
The light comes on and it sounds normal but turntable does not turn or there is no heat
Expert:  Engineer-Tech replied 8 months ago.

So when you press start the fan comes on? Also, did you have an issue with the turntable prior to this?