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John, Home Appliance Technician
Category: Appliance
Satisfied Customers: 13453
Experience:  Appliance repair business owner for over 43 years.
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My down draft range stopped working Saturday. All the

Customer Question

My down draft range stopped working Saturday. All the burners and the
JA: I'll do all I can to help. How long have you been dealing with this?
Customer: oven stopped working and when I turned the burners off the screen went blank and if I turned it back on it would come back on saying there had been a power loss.
JA: Have you tried power cycling the appliance -- unplugging it and leaving it off for a few hours?
Customer: I went and checked the circuit breaker and flipped it off for about 10 seconds.
JA: Do you plan on doing the work yourself?
Customer: I have a repair man scheduled for Friday but would like to not have to wait that long.
JA: Anything else we should know to help you best?
Customer: I removed the 2 burner unit on the rt side and visually inspected it. saw nothing significant
Submitted: 8 months ago.
Category: Appliance
Expert:  Appliance Guru replied 8 months ago.

One moment while I get some information for you!

Expert:  Appliance Guru replied 8 months ago.

Hello and thanks for using this service! If you are a JA Member I would like to personally thank you and welcome you back! I am Appliance Guru an extremely experienced tech on the site and I try to get to as many customers as I can. NOTE it takes time for me to type research and add links so please wait for me to respond back I can only do this so fast. Secondly, I do not know your skill level so please try and let me know if I am going beyond your knowledge or comfort zone thanks! I strive for a 5 star rating from everyone especially our JA members.

What is the model number off the unit?

Customer: replied 8 months ago.
Don't have with am leaving for work heading home can have it in 30 to 40 min it is 10 yrs old
Expert:  Appliance Guru replied 8 months ago.

ok can you get it to me later?

Customer: replied 8 months ago.
Part No 8111P499-60
Expert:  Appliance Guru replied 8 months ago.

Do you have the model number of the unit?