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Kelly, Appliance Technician
Category: Appliance
Satisfied Customers: 22905
Experience:  Highly accurate diagnostician with over 30 years experience!
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Our ice machine is not working, 2 1/2 years old looking for

Customer Question

our ice machine is not working
JA: What's the make and model? And can you guesstimate how old it is?
Customer: 2 1/2 years old looking for other information now
JA: Do you plan on doing the work yourself?
Customer: WRS571CIDMOO HR43113328
JA: Anything else we should know to help you best?
Customer: it is still under extended warrenty the water is still dispensing so I know it is getting water
Doors are all closed and have checked for any obstruction and there is none.
Submitted: 10 months ago.
Category: Appliance
Expert:  Kelly replied 10 months ago.

Thanks for counting on us to help with your appliance problem. My name is ***** ***** I look forward to helping you!

Expert:  Kelly replied 10 months ago.

The most likely to be causing no ice production is a blockage in the water fill section. If you manually fill the ice maker and wait for a few hours, does it drop the cubes?

Customer: replied 10 months ago.
I have already got hold of some one. To come out and look at this on thursday. Not sure where I would fill the ice maker on this refrigerator.
Expert:  Kelly replied 10 months ago.

I understand, thank you.