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Appliance Guru
Appliance Guru, Owner and Technician
Category: Appliance
Satisfied Customers: 14604
Experience:  Over 15 yrs. experience with 10,000+ in home repairs.
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My whirlpool washer machine won't start, after I turned it

Customer Question

My whirlpool washer machine won't start, after I turned it on for couple seconds it turned off, I turned on again it shows "there was a power failure. Press and hold START/PAUSE to begin cycle". I press and hold start/pause, it happens again
Submitted: 7 months ago.
Category: Appliance
Expert:  Appliance Guru replied 7 months ago.

One moment while I get some information for you!

Expert:  Appliance Guru replied 7 months ago.

Hello and thanks for using this service! If you are a JA Member I would like to personally thank you and welcome you back! I am Appliance Guru an extremely experienced tech on the site and I try to get to as many customers as I can. NOTE it takes time for me to type research and add links so please wait for me to respond back I can only do this so fast. Secondly, I do not know your skill level so please try and let me know if I am going beyond your knowledge or comfort zone thanks! I strive for a 5 star rating from everyone especially our JA members.


That means the CCU board has failed. On the CENTRAL CONTROL UNIT there are capacitors on it that fail causing that to happen. The unit then thinks it has a power outage when you press the button. You need to replace that control on the unit.

All I ask is please use the Star Rating Link at the top of your page before leaving, that is the only way I am credited through the site, tips are appreciated....HAPPY HOLIDAYS!

Customer: replied 7 months ago.
What's ccu?
Expert:  Appliance Guru replied 7 months ago.

The Central Control Board, if you have the complete model I can link you the part

Customer: replied 7 months ago.
Where can I find the model #? Is WFW97HEX sound right?
Expert:  Appliance Guru replied 7 months ago.

Yes here is a link to the board.