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John, Home Appliance Technician
Category: Appliance
Satisfied Customers: 13453
Experience:  Appliance repair business owner for over 43 years.
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Can't find my instructions. The cooktop says either E for

Customer Question

Hi, can't find my instructions. The cooktop says either E for error on all cooking areas or it said something else, but now its only E. I held down the on/off touchpad for a long time but it doesn't stop, but it does beep. In the meantime the cooktop can't be used. Please help
JA: How old is the appliance? Have you gotten error messages before?
Customer: It is probably 5-6 years old and yes, from time to time it will show error but if I hold down the on off touchpad it would clear it---just not this time. I can't remember the original code it said before it went to the all error mode.
JA: Do you plan on doing the work yourself?
Customer: If I can clear it yes, but if it is broken and needs to be gotten into of course I will call a technician. However, it was working fine before and just suddenly this funny code came up and now it is just error.
JA: Anything else we should know to help you best?
Customer: I don't think so.
Submitted: 10 months ago.
Category: Appliance
Expert:  Appliance Guru replied 10 months ago.

One moment while I get some information for you!

Expert:  Appliance Guru replied 10 months ago.

Hello and thanks for using this service! If you are a JA Member I would like to personally thank you and welcome you back! I am Appliance Guru an extremely experienced tech on the site and I try to get to as many customers as I can. NOTE it takes time for me to type research and add links so please wait for me to respond back I can only do this so fast. Secondly, I do not know your skill level so please try and let me know if I am going beyond your knowledge or comfort zone thanks! I strive for a 5 star rating from everyone especially our JA members.

What is the make and model of the unit?