How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Appliance Guru Your Own Question
Appliance Guru
Appliance Guru, Owner and Technician
Category: Appliance
Satisfied Customers: 14616
Experience:  Over 15 yrs. experience with 10,000+ in home repairs.
Type Your Appliance Question Here...
Appliance Guru is online now
A new question is answered every 9 seconds

We have a whirlpool gold series model # w10632081a and it

Customer Question

Hi there ...... we have a whirlpool gold series model # w10632081a and it does not clean our dishes at all .... I've checked filters and spray arms but they were all clean .... we've only tried to use this dishwasher for about 2 week's and still not operating right...
JA: Can you guesstimate how old your Whirlpool is? And just to clarify, what's the exact model?
Customer: It's about 2yrs old and has stayed in the shipping box container till about 2 week's ago .....
JA: Do you plan on doing the work yourself?
Customer: Model # is w10632081a
JA: Anything else we should know to help you best?
Customer: I would like to try to do it myself .... depends on the problem I guess
Submitted: 8 months ago.
Category: Appliance
Expert:  Appliance Guru replied 8 months ago.

One moment while I get some information for you!

Expert:  Appliance Guru replied 8 months ago.

Hello and thanks for using this service! If you are a JA Member I would like to personally thank you and welcome you back! I am Appliance Guru an extremely experienced tech on the site and I try to get to as many customers as I can. NOTE it takes time for me to type research and add links so please wait for me to respond back I can only do this so fast. Secondly, I do not know your skill level so please try and let me know if I am going beyond your knowledge or comfort zone thanks! I strive for a 5 star rating from everyone especially our JA members.

Is the main wash motor running and the model listed is not valid can you get me the model off the frame edge with the door open?

Customer: replied 8 months ago.
Model # W10632081A is the model # showing on the door ....
Customer: replied 8 months ago.
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Live Phone Call. Let me know if you need more information, or send me the service offer(s) so we can proceed.
Expert:  Appliance Guru replied 8 months ago.

There is a tag that says model number on the frame edge the W106 number is ***** a model

Customer: replied 8 months ago.
Wdt720padm0 ... sorry my bad ....
Expert:  Appliance Guru replied 8 months ago.

Is the main wash motor running or does it fill and sit quietly?

Customer: replied 8 months ago.
It fills up .... can't hear anything
... then drains .... fills up again ..... still don't hear nothing ..... then drains ..... so basically nothing gets wet at all ..... it just fills up and drains
Expert:  Appliance Guru replied 8 months ago.

OK the main motor is seized or bad, which is very common on that unit. You need to replace the motor on it they fail all the time for that issue. I have replaced so many. You have to slide the unit out and flip it on its side to replace it.

All I ask is please use the Star Rating Link at the top of your page before leaving, that is the only way I am credited through the site, tips are appreciated....HAPPY HOLIDAYS!

Customer: replied 8 months ago.
If we replace the motor will continue to have a similar issue later on in the future ..... and is there a diagram of where an how to change this motor .....
Expert:  Appliance Guru replied 8 months ago.

Here is a video to help, you should not have any further issues with it after the repair.