How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Webb-Guy Your Own Question
Webb-Guy, Home Appliance Technician
Category: Appliance
Satisfied Customers: 1738
Experience:  maitenance tech at casto
Type Your Appliance Question Here...
Webb-Guy is online now
A new question is answered every 9 seconds

I just bought a brand new maytag frenchdoor fridge with an

Customer Question

I just bought a brand new maytag frenchdoor fridge with an ice maker. Ive had it for 4 days. It started to make some ice, but now a whole tray of ice is stuck in the mold and won't release.
Submitted: 8 months ago.
Category: Appliance
Customer: replied 8 months ago.
model # MFI2270
Expert:  Webb-Guy replied 8 months ago.

Hello and welcome to just answer my name is ***** ***** I will be the one to assist you.

Check the lever mechanism (may look like a flag) to make sure it moves properly. That is the device that keeps the ice maker from constantly making more ice once the bin is filled. There's a small spring on it that can become misaligned and keeps the ice maker from properly functioning.

Look at that "flag" lever closely. The spring issue may not be immediately visible to you. Move it back and forth. If it's binding or does not return to it's static place when you move it, that's probably the case.

Customer: replied 7 months ago.
The flag is moving just fine. There is a full tray of ice in the mold and it won't dispense.
Expert:  Webb-Guy replied 7 months ago.

so have you inspected the flapper to make sure its not frozen shut or blocked in some way?

Expert:  Webb-Guy replied 7 months ago.

Hello I wanted to follow up with you to see how it is going?