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Tyler Z.
Tyler Z., Appliance Doc
Category: Appliance
Satisfied Customers: 81144
Experience:  9+ years being an appliance technician with factory training.
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Kitchen aid refrigerator. Freezer ices up, wont cool fridge

Customer Question

kitchen aid refrigerator. Freezer ices up, wont cool fridge area. And also am finding water on fridge shelves
JA: Can you guesstimate how old your KitchenAid is? And just to clarify, what's the exact model?
Customer: 15 years old? Do not know the exact model off hand I am not currently at my residence.
JA: Do you plan on doing the work yourself?
Customer: yes
JA: Anything else we should know to help you best?
Customer: nope
Submitted: 9 months ago.
Category: Appliance
Expert:  Tyler Z. replied 9 months ago.

Hello. My name is ***** ***** I'll be helping you with your appliance question today. Please wait a few moments while I review your question.

Expert:  Tyler Z. replied 9 months ago.

Do you have a model number so I can better assist you? It should be located on a sticker near the ceiling of the refrigerator section and seen if you just open the refrigerator door.

Expert:  Tyler Z. replied 9 months ago.

If you don't have a model number then is this a freezer on top refrigerator on bottom model? I'm just guessing based on your complaint.

Customer: replied 9 months ago.
Freezer on top
Expert:  Tyler Z. replied 9 months ago.

OK that's what I figured. This is a very common issue and it means that your defrost drain line has frozen over and will need to be thawed out. This often times happens for no reason at all and is just random. It will cause water to drop out of the ceiling onto the top shelves in the refrigerator and too much frost to form in the freezer causing the unit to ice up and stop cooling the refrigerator section. You will need to remove everything out of your freezer and remove the back panel inside the freezer. Use a hair dryer to thaw all the ice out and locate the drain hole. Pour hot water down the drain hole until it's draining properly again. Once it's draining properly blow compressed air down to make sure it's clear. If you don't have compressed air, use a turkey baster to make sure the drain line is clear and draining properly. Cut a solid copper piece of wire about 6 inches long. Wrap it around the defrost heater a couple times just above the drain hole and extend it 2 inches into the defrost drain hole. That will transfer heat into the drain hole when the defrost heater turns on and will prevent the defrost drain line from freezing over in the future.

Also, if you didn't want to use a copper wire, there is an actual kit made which you can wrap around the heater if you wanted to buy the actual kit to perform this task.

CLICK HERE for kit

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Expert:  Tyler Z. replied 9 months ago.

Hello again. I'm just following up because I haven't heard back from you and I see this question is still open and unrated. Is there anything else I can help you with?