How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Kelly Your Own Question
Kelly, Appliance Technician
Category: Appliance
Satisfied Customers: 21993
Experience:  Highly accurate diagnostician with over 30 years experience!
Type Your Appliance Question Here...
Kelly is online now
A new question is answered every 9 seconds

I have a sub zero fridge and last night I came down and

Customer Question

I have a sub zero fridge and last night I came down and there was no light or power in the fridge section only. The freezer was fine. I had put some food in that was a little hot but that shouldn't have done it. I turned the breaker off and on but it's only at 46 degrees after being back on for two and a half hours...HELP ME PLEASE
JA: Can you guesstimate how old your Sub-Zero is? And just to clarify, what's the exact model?
Customer: 9 years The model is 695
JA: Do you plan on doing the work yourself?
Customer: If I have to. I have guests coming and my dinner is being ruines
JA: Anything else we should know to help you best?
Customer: Not that I can think of
Submitted: 8 months ago.
Category: Appliance
Expert:  Kelly replied 8 months ago.

Thanks for counting on us to help with your appliance problem. My name is ***** ***** I look forward to helping you!

Expert:  Kelly replied 8 months ago.

Depending on the serial number, it may have a light thermostat that is designed to open if the lights stay on. It may nave been triggered by the hot food. Has cooling restored now after the power cycle?