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Whrlp Master Tech
Whrlp Master Tech, Whirlpool Master Technician
Category: Appliance
Satisfied Customers: 9964
Experience:  30 years Appliance Field 15 yr with Whirlpool Corp. 9 yrs Whirlpool Technical Assistance Line
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I HAVE A FRIGIDAIRE dual wall oven and the top oven broil

Customer Question

I HAVE A FRIGIDAIRE dual wall oven and the top oven broil element will not heat up. I replaced the element and it does the same thing
JA: Can you guesstimate how old your Frigidaire is? And just to clarify, what's the exact model?
Customer: its 12 years old and the model number is *****
JA: Do you plan on doing the work yourself?
Customer: yes
JA: Anything else we should know to help you best?
Customer: no
Submitted: 8 months ago.
Category: Appliance
Expert:  Whrlp Master Tech replied 8 months ago.

Hello from Just Answer and the Appliance Category
My name is Woody.
I will be glad to assist you today.
I have been servicing ALL Major Brands of Appliances for 36 Years, I own my own Appliance repair Company
And I teach appliance repair at a local Community College.
I have over 100,000 plus in home repairs and over 80,000 internet repairs under my belt.
You will be paying me for my ANSWER to your Appliance Question,, Not for the repair of your appliance hence the name of this site Just Answer.
I will do my best to take the information that you provide to me and make a Diagnosis for you to be able to repair your own Appliance.

Give me a minute or two to pull up information on this model

Expert:  Whrlp Master Tech replied 8 months ago.

ok and the upper oven Lower Bake element works fine?

Do you have a Volt-Ohm meter and know how to use it? to be able to do any component or voltage testing

Customer: replied 8 months ago.
the bake element works fine. Yes I have a meter.
Expert:  Whrlp Master Tech replied 8 months ago.

Ok great have you tested the Broil element to see if it is getting voltage when you have Broil on?

Customer: replied 8 months ago.
no, can I just unscrew it and pull it out a little to have access to the wires and then turn broil on and measure voltage on the 2 wires? what voltage should I see
Expert:  Whrlp Master Tech replied 8 months ago.

yes that is the best way to test for voltage .

just make sire the wires /terminals do not touch the chassis.

You will be looking for 240 volts A/C

Customer: replied 8 months ago.
0 V AC
Expert:  Whrlp Master Tech replied 8 months ago.

ok Since the Bake works fine for that oven you have to have a bad upper oven control board .

It will need to be replaced.

The link below is to the part you will need from a highly recommended company rated A+ with the Better Business Bureau.
They offer a 100% money back guarantee, EVEN ON INSTALLED ELECTRICAL PARTS, for an entire year!
They are the only company to allow returns on installed parts for a refund and offer a FULL ONE YEAR WARRANTY!

https://www.repairclinic.com/PartDetail/Relay-Board/318022002/499739?rcaid=1000070

The upper oven relay control board is located right behind the clock control board

If you have any questions just reply back to me .

Expert:  Whrlp Master Tech replied 8 months ago.

I see you have not rated me as of yet!
Even after you rate me if you have a question just reply back to me,
I will still assist you ,but rating me is the ONLY way I get paid for my time