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Is this a front load washer or a top load washer and do you have the model number by chance?
OK so to unlock the door if the door won't unlock, you'll need to pull the washer forward and remove the screws coming in from the back of the top panel. The top panel will then pull straight back, up, and off. Unplug the washer. Then you can reach down from the top of the washer to the bottom of the door latch and there is a plastic pull tab on the bottom of the latch which you can pull down on to manually unlock the door.
Other than that, try the washer again and if the washer won't start or the latch won't unlock at the end, replace the latch.
If the washer is filled with water, then the unit isn't draining and that will stop the door from unlocking so you'd have to make sure the drain pump isn't clogged and replace the drain pump if everything is clear.
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ok I have already given you the answer.