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Appliance Guru
Appliance Guru, Owner and Technician
Category: Appliance
Satisfied Customers: 14782
Experience:  Over 15 yrs. experience with 10,000+ in home repairs.
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I am getting black streaky stains every now and then. I

Customer Question

I am getting black streaky stains every now and then. I don't use fabric softener. I don't use the dispenser for the soap. i put the powdered soap directly in the washer tub. could that be the problem? thank you
JA: What's the make and model of your washing machine? And can you guesstimate how old it is?
Customer: ge hydro wave quiet agitator
JA: Do you plan on doing the work yourself?
Customer: sure
JA: Anything else we should know to help you best?
Customer: I only will do the work if simple
Submitted: 8 months ago.
Category: Appliance
Expert:  Appliance Guru replied 8 months ago.

One moment while I get some information for you!

Expert:  Appliance Guru replied 8 months ago.

Hello and thanks for using this service! If you are a JA Member I would like to personally thank you and welcome you back! I am Appliance Guru an extremely experienced tech on the site and I try to get to as many customers as I can. NOTE it takes time for me to type research and add links so please wait for me to respond back I can only do this so fast. Secondly, I do not know your skill level so please try and let me know if I am going beyond your knowledge or comfort zone thanks! I strive for a 5 star rating from everyone especially our JA members.


You should put the soap in the dispenser, the streaks may be caused from that or possibly something has gotten under the agitator that is marking the clothes. I would try to put the detergent in the dispenser and then see what happens. Then we can go from there.

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Customer: replied 8 months ago.
i just noticed that the dispenser i was referring to says "bleach only". the dispenser that is on top of the agitator is for fabric softener. there is a picture drawing on a sticker on the machine that shows that the soap goes directly into the tub
Customer: replied 8 months ago.
Expert:  Appliance Guru replied 8 months ago.

OK if you do not have the soap dispenser then yes I would remove the agitator and check for anything that could be marking the clothes there.