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John, Home Appliance Technician
Category: Appliance
Satisfied Customers: 13453
Experience:  Appliance repair business owner for over 43 years.
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We have a 2010 Profile cooktop. When it was turned on, there

Customer Question

We have a 2010 Profile cooktop. When it was turned on, there was an electrical explosion and my husbands wrist were burned. What recourse do we have? Cooktop inoperable
JA: I'll do all I can to help. How long have you been dealing with this?
Customer: Just yesterday. Range operating normally for six years.
JA: Do you plan on doing the work yourself?
Customer: not sure what happened
JA: Anything else we should know to help you best?
Customer: no
Submitted: 8 months ago.
Category: Appliance
Expert:  Whrlp Master Tech replied 8 months ago.

Hello from Just Answer and the Appliance Category
My name is Woody.
I will be glad to assist you today.
I have been servicing ALL Major Brands of Appliances for 36 Years, I own my own Appliance repair Company
And I teach appliance repair at a local Community College.
I have over 100,000 plus in home repairs and over 80,000 internet repairs under my belt.
You will be paying me for my ANSWER to your Appliance Question,, Not for the repair of your appliance hence the name of this site Just Answer.
I will do my best to take the information that you provide to me and make a Diagnosis for you to be able to repair your own Appliance.

Not 100% sure what your question is !!

Are you asking What is needed to repair the issue, or what do you need to do to contact the manufacturer?

Expert:  Whrlp Master Tech replied 7 months ago.

I see you have NOT replied back to me .
Do you still need assistance on your question?

Customer: replied 7 months ago.
Thanks anyway. We threw the cooktop away. Husbands wrist is healing. I was looking for the GE phone number and what recourse did we have. Thought you were a GE employee.
Expert:  Whrlp Master Tech replied 7 months ago.

ok No this web site has nothing to do with appliance manufactures.