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John, Home Appliance Technician
Category: Appliance
Satisfied Customers: 13453
Experience:  Appliance repair business owner for over 43 years.
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Own a kitchenaid combo microwave, convection - fan has

Customer Question

own a kitchenaid combo microwave, convection - fan has stopped and microwave seems to be at low power - model KBHS109SSS06
JA: Can you guesstimate how old your KitchenAid is? And just to clarify, what's the exact model?
Customer: 4 yrs old model nmber prior text
JA: Do you plan on doing the work yourself?
Customer: depends on what it could be
JA: Anything else we should know to help you best?
Customer: no
Submitted: 8 months ago.
Category: Appliance
Expert:  Appliance Guru replied 8 months ago.

One moment while I get some information for you!

Expert:  Appliance Guru replied 8 months ago.

Hello and thanks for using this service! If you are a JA Member I would like to personally thank you and welcome you back! I am Appliance Guru an extremely experienced tech on the site and I try to get to as many customers as I can. NOTE it takes time for me to type research and add links so please wait for me to respond back I can only do this so fast. Secondly, I do not know your skill level so please try and let me know if I am going beyond your knowledge or comfort zone thanks! I strive for a 5 star rating from everyone especially our JA members.

So it does not heat much or just a little on microwave or is this only on convection?

Customer: replied 8 months ago.
Correct, heats just a bit in both setting, no fan function in convection
Customer: replied 8 months ago.
Still waiting
Customer: replied 8 months ago.
you have provided no response - I would expect there should also be no charge and will track credit card to confirm.
Expert:  Appliance Guru replied 8 months ago.

I am sorry your responses just came through.

Can you take the unit down and take the outer cover off to check power to the convection fan motor?