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John, Home Appliance Technician
Category: Appliance
Satisfied Customers: 13453
Experience:  Appliance repair business owner for over 43 years.
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My 125 aquastar willnot light unles I bang ot. ignitor works

Customer Question

my 125 aquastar willnot light unles I bang ot . ignitor works but pilot doesn't light
JA: I'll do all I can to help. How long have you been dealing with this?
Customer: about 3 months
JA: Do you plan on doing the work yourself?
Customer: yes .its at a remote cabin
JA: Anything else we should know to help you best?
Customer: no it has been wonderful until this started
Submitted: 11 months ago.
Category: Appliance
Expert:  Tyler Z. replied 11 months ago.

Hello. My name is ***** ***** I'll be helping you with your appliance question today. Please wait a few moments while I review your question.

Expert:  Tyler Z. replied 11 months ago.

Can you explain what you see exactly? Are you saying you see the igniter spark, but the pilot won't light unless you bang on the unit?