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Kelly, Appliance Technician
Category: Appliance
Satisfied Customers: 22267
Experience:  Highly accurate diagnostician with over 30 years experience!
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Samsung washer has error code E3. went to quick test mode.

Customer Question

Samsung washer has error code E3. went to quick test mode. Motor test failed.
JA: Can you guesstimate how old your Samsung is? And just to clarify, what's the exact model?
Customer: I think it is about 8 yrs old. Model WF218ANW/XAA
JA: Do you plan on doing the work yourself?
Customer: Depends on how in depth the problem is
JA: Anything else we should know to help you best?
Customer: Not that comes to mind right now
Submitted: 9 months ago.
Category: Appliance
Customer: replied 9 months ago.
Got it to run empty. Looks like the drum is out of alignment. Front of drum looks like it is going up and down as it turns.
Expert:  Kelly replied 9 months ago.

Thanks for counting on us to help with your appliance problem. My name is ***** ***** I look forward to helping you!

Expert:  Kelly replied 9 months ago.

I suspect the tub support is broken. If you lift up and down on the tub, does it move and/or make a knocking sound?

Customer: replied 9 months ago.
No knocking sound and lifting tub (if you apply enough force) moves the entire assembly (tub rubber real ect.)
Expert:  Kelly replied 9 months ago.

Hmm, that is odd considering what you are seeing when the tub rotates. Any sound when you manually spin the tub?

Customer: replied 9 months ago.
just the slight squeak of the tub against the front gasket as it rides up and down across it. Seems more like a bent support that a broken support.
Expert:  Kelly replied 9 months ago.

I would agree, but they are cast and I have never seen one bend. Have you noticed any leakage around the back of the tub where the rear bearing is?

Customer: replied 9 months ago.
no, but it is in the basement with wall behind it. if it does not leak enough to run out in front of the machine, I would not notice it.
Expert:  Kelly replied 9 months ago.

I would take a look behind the rear access panel to see if that tub is showing any signs of leakage.

Customer: replied 9 months ago.
seems like the next logical step, open it up and try to see if I can spot the problem. It will be a bit later before I can get to that so I will let you know what I find when I get it open.
Expert:  Kelly replied 9 months ago.

Sure, there is no time limit or hurry, thank you!