How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Kelly Your Own Question
Kelly, Appliance Technician
Category: Appliance
Satisfied Customers: 22589
Experience:  Highly accurate diagnostician with over 30 years experience!
Type Your Appliance Question Here...
Kelly is online now
A new question is answered every 9 seconds

My oven on my Whirlpool range Model RF380LXK does work. It

Customer Question

My oven on my Whirlpool range Model RF380LXK does work. It is showing F 5 on the display screen. What is the problem and how can I fix it.
JA: Can you guesstimate how old your Whirlpool is? And just to clarify, what's the exact model?
Customer: It is 10 years old and the model # is RF380LXK
JA: Do you plan on doing the work yourself?
Customer: es if it is not too complicated
JA: Anything else we should know to help you best?
Customer: I tried to use the self-clean last night and that is when this all happened.
Submitted: 10 months ago.
Category: Appliance
Expert:  Kelly replied 10 months ago.

Thanks for counting on us to help with your appliance problem. My name is ***** ***** I look forward to helping you!

Expert:  Kelly replied 10 months ago.
  1. Will the door open?
  2. Has it recently been self cleaned?
Expert:  Kelly replied 10 months ago.

Are you there?

Customer: replied 10 months ago.
the door will open. I tried to use the self clean last night but it wouldn't work. The door wouldn't lock. Now in the view bar along with the time there is a red "loc" in that window also.
Expert:  Kelly replied 10 months ago.

The door latch assembly is faulty. Please allow me just a few minutes to prepare some information for you, thank you!

Expert:  Kelly replied 10 months ago.

The latch assembly is mounted on the back of the oven, shown as number 6 in the diagram at the link below.


The link below is to the part you will need from a highly recommended company rated A+ with the Better Business Bureau. They offer a 100% money back guarantee, EVEN ON INSTALLED ELECTRICAL PARTS, for an entire year! They are the only company to allow returns on installed parts for a refund and offer a FULL ONE YEAR WARRANTY!


All connections simply unplug and plug in, making for an easy replacement.

Please know that I am compensated by the site only after you offer a rating at the top of the page. It is my goal to provide 5 star service!

Please know I am here if you have follow up questions! Thank you so much!