How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask John Your Own Question
John, Home Appliance Technician
Category: Appliance
Satisfied Customers: 13453
Experience:  Appliance repair business owner for over 43 years.
Type Your Appliance Question Here...
John is online now
A new question is answered every 9 seconds

Tyler. My husband discovered a completely shattered 2-cup

Customer Question

Hi Tyler. My husband discovered a completely shattered 2-cup Anchor Hocking glass measuring bowl in our 6 year old D3531 Asks dishwasher. Making a loud, grinding noise now. Thank you for your advice. Susan
JA: Just to clarify, what's the make and model of your dishwasher? And have you run a diagnostic test cycle?
Customer: Asko D3531. This was the first time we ran it since the glass breaking incident yesterday.
JA: Do you plan on doing the work yourself?
Customer: Hopefully. My brother is quite handy as is my husband.
JA: Anything else we should know to help you best?
Customer: I can't think of anything at the moment.
Submitted: 8 months ago.
Category: Appliance
Expert:  bonzaco replied 8 months ago.

Hi my name is ***** ***** firstly you have got glass in either the circulating pump or the drain pump, it means that you will have to gain access to them through the base of the machine, remove them and check for broken glass fragments. Once cleared you should be able to use the appliance again.