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AppTech8579
AppTech8579, Home Appliance Technician
Category: Appliance
Satisfied Customers: 1717
Experience:  worked on appliances for around 15 years
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I tried to run my maxima washer with the water turned off.

Customer Question

I tried to run my maxima washer with the water turned off. now there are no lights on the control pannel, the door is locked and makes a growling sound like a pump is running. i've unplugged it and no reset.
JA: What's the make and model of your washing machine? And can you guesstimate how old it is?
Customer: maxima MCT direct drive...maybe 5 years old.
JA: Do you plan on doing the work yourself?
Customer: hopefully if I can
JA: Anything else we should know to help you best?
Customer: no, just how to get it reset and maybe with the water now on it will work.
Submitted: 11 months ago.
Category: Appliance
Expert:  AppTech8579 replied 11 months ago.

Please look inside the door for the model number.

Customer: replied 11 months ago.
unable, part of the problem. the only light when plugged in is a flashing lock light. plugged or unplugged the door will not open. it makes a growling noise plugged in.
Customer: replied 11 months ago.
when plugged in, there is a pump running, no control lights, nothing happens when any buttons pushed, only a flashing lock light and the door will not open.
Expert:  AppTech8579 replied 11 months ago.

Ok give me a moment please.

Customer: replied 11 months ago.
also, I left it unplugged for over 30 minutes hopping for a reset.
Expert:  AppTech8579 replied 11 months ago.

This is a Front load, correct?

Customer: replied 11 months ago.
Expert:  AppTech8579 replied 11 months ago.

Pull the washer forward and remove the screws from the back of the top panel. The top panel will then pull straight back, up, and off. There is a plastic tab hanging from the bottom of the latch assembly.

Customer: replied 11 months ago.
ok, it is going to be very difficult to get it pulled out, it is semi "built in". but first, there is no 'top panel', it has a flat top with all controls on the upper front just above the door. Will this change things before I try to get it out?
Expert:  AppTech8579 replied 11 months ago.

That is the top panel =)

Customer: replied 11 months ago.
ok.....
Expert:  AppTech8579 replied 11 months ago.

Let me know after you get this done.

Customer: replied 11 months ago.
ok....top off, found the door latch and can open it. I plugged the machine in and no other changes.
Expert:  AppTech8579 replied 11 months ago.

Okay you will have to replace the control to fix this.

Using the Star Rating Chart at the top of your page and rating me at least a 5 star is how I receive payment for helping you. Please if you do not understand my answer, don't hesitate to ask for more help. BONUSES appreciated.

Customer: replied 11 months ago.
what is the control? a circuit board box?
Expert:  AppTech8579 replied 11 months ago.

Yes.

Customer: replied 11 months ago.
where is it, where do I find one?
Expert:  AppTech8579 replied 11 months ago.

Could you give me the model number now?

Customer: replied 11 months ago.
mod...MHW5100DW0
SER...C42551023
Expert:  AppTech8579 replied 11 months ago.

Part Number: W10547984 and you can purchase it at SearsPartsDirect.com

Using the Star Rating Chart at the top of your page and rating me at least a 5 star is how I receive payment for helping you. Please if you do not understand my answer, don't hesitate to ask for more help. BONUSES appreciated.

Customer: replied 11 months ago.
will it come with assembly/installation
instructions?
Expert:  AppTech8579 replied 11 months ago.

Yes, it will.