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Webb-Guy
Webb-Guy, Home Appliance Technician
Category: Appliance
Satisfied Customers: 1986
Experience:  maitenance tech at casto
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My GEvside by side is not cooking but the lights still come

Customer Question

My GEvside by side is not cooking but the lights still come on
Submitted: 10 months ago.
Category: Appliance
Expert:  Webb-Guy replied 10 months ago.

Hello and welcome to just answer my name is ***** ***** I will be the one to assist you. Do you mean that its not heating? What is the model number of your unit?

Customer: replied 10 months ago.
Cute. Yes correct.
Expert:  Webb-Guy replied 10 months ago.

Is this a fridge? You said its not cooking?

Expert:  Webb-Guy replied 10 months ago.

do you mean cooling?

Expert:  Webb-Guy replied 10 months ago.

Also is it the whole unit not cooling or just one side?

Customer: replied 10 months ago.
Sorry. Yes it's a refrigerator. Yes it's not cooling. It was a typo. Sorry for mistype.
Expert:  Webb-Guy replied 10 months ago.

You are fine. So is the whole unit not cooling or just one side? Do you hear the two fans running? one should be by the compressor the black pot thing and the other should go off when you open the door and come back on when you close the door? Also is the black pot compressor running in the back?

Customer: replied 10 months ago.
Neither the fridge nor the freezer is running. I do not hear any fans at all of any kind.
Expert:  Webb-Guy replied 10 months ago.

Ok well then in that case it sounds like the main control board has failed and will need to be replaced.

Customer: replied 10 months ago.
Do you have a part number?
Expert:  Webb-Guy replied 10 months ago.

I am trying to locate that for you now. One moment please.

Expert:  Webb-Guy replied 10 months ago.

So I have located the part number but am having a hard time finding it in stock besides used on ebay.

WP2252155

http://www.ebay.com/itm/Display-Board-WP2252155-2252155-/142175806792?hash=item211a56a548:g:WmIAAOSwA3dYJH~e

I do hope you have found this information helpful in diagnosing your problem though and would be willing to rate with 5 stars at the top so I am credited for my time. Rating does not stop you from getting back to me in the event you need me.

Expert:  Webb-Guy replied 10 months ago.

I noticed that your question was still open so I wanted to follow up with you to see how its going?