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Kelly, Appliance Technician
Category: Appliance
Satisfied Customers: 22595
Experience:  Highly accurate diagnostician with over 30 years experience!
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I have a GE profile artica side by side refrigerator and the

Customer Question

I have a GE profile artica side by side refrigerator and the light on the door panel has now started to stay on full time. How do I fix this?
JA: Can you guesstimate how old your GE is? And just to clarify, what's the exact model?
Customer: It is about 9 years old and the Model#PSC25NSTA SS
JA: Do you plan on doing the work yourself?
Customer: Is it simple enough that I could do it?
JA: Anything else we should know to help you best?
Customer: How do I repair this?
Submitted: 10 months ago.
Category: Appliance
Expert:  Appliance Guru replied 10 months ago.

One moment while I get some information for you!

Expert:  Appliance Guru replied 10 months ago.

Hello and thanks for using this service! If you are a JA Member I would like to personally thank you and welcome you back! I am Appliance Guru an extremely experienced tech on the site and I try to get to as many customers as I can. NOTE it takes time for me to type research and add links so please wait for me to respond back I can only do this so fast. Secondly, I do not know your skill level so please try and let me know if I am going beyond your knowledge or comfort zone thanks! I strive for a 5 star rating from everyone especially our JA members.

Are you talking about the dispenser light?

Customer: replied 10 months ago.
it used to only go on when I used it and then was off. Now it is on 24/7. This is on the freezer door side of the panel.
Customer: replied 10 months ago.
How complicated is this and could I really fix it myself before I go ahead with your suggestion to call me and talk me through it?
What parts do I need, etc.? Also, what skills do I need? I have pulled the refrigerator out and unplugged to see if that would reset to no avail.
Customer: replied 10 months ago.
I will need to work on this during the day tomorrow as it is too late for me tonight. Let me know how to connect again to follow up if I am able to do the repair. Many thanks.
Expert:  Appliance Guru replied 10 months ago.

Have you made sure the light is off on the control panel?

Customer: replied 10 months ago.
The light is off on the control panel which it has been the complete time. Next.
Customer: replied 10 months ago.
When will I get help to finish this correction with the light, especially now that I have been charged without my knowledge?
Customer: replied 10 months ago.
I started this inquiry a week ago and have not heard back since Friday. Please help as I would like to get this issue resolved today. Thank you for your prompt response.
Customer: replied 10 months ago.
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Live Phone Call. Let me know if you need more information, or send me the service offer(s) so we can proceed.
Expert:  Kelly replied 9 months ago.

Hi, welcome to Just Answer. Sorry to hear you are having appliance trouble, I know how frustrating that can be! My name is ***** ***** I look forward to helping you!

Expert:  Kelly replied 9 months ago.

Please allow me just a few minutes to prepare some information for you, thank you!

Expert:  Kelly replied 9 months ago.

The LED board in the dispenser is a low voltage board. It is powered from the dispenser board as well as controlled by it. If it will not toggle off, I suspect the dispenser board will need to be replaced, number 93 in the diagram at the link below.


The link below is to the part you will need from a highly recommended company rated A+ with the Better Business Bureau. They offer a 100% money back guarantee, EVEN ON INSTALLED ELECTRICAL PARTS, for an entire year! They are the only company to allow returns on installed parts for a refund and offer a FULL ONE YEAR WARRANTY!


Please know that I am compensated by the site only after you offer a rating at the top of the page. It is my goal to provide 5 star service!

Please know I am here if you have follow up questions! Thank you so much!