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Tyler Z.
Tyler Z., Appliance Doc
Category: Appliance
Satisfied Customers: 81155
Experience:  9+ years being an appliance technician with factory training.
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Samsung refrigerator-freezer has stopped making/dispensing

Customer Question

Samsung refrigerator-freezer has stopped making/dispensing ice. The cooling coils are frozen over. The internet says to turn the advance pinion. Where is this located?
JA: Can you guesstimate how old your Samsung is? And just to clarify, what's the exact model?
Customer: 2 to 3 yrs Model RS261MDWPIXAA
JA: Do you plan on doing the work yourself?
Customer: I'd like to
JA: Anything else we should know to help you best?
Customer: How long would it take and how expensive to call a repairman?
JA: I'm trying to find the right appliance technician for you right now. As soon as they are ready, I will let you know.
Customer: Thank you
Submitted: 10 months ago.
Category: Appliance
Expert:  Tyler Z. replied 10 months ago.

Hello. My name is ***** ***** I'll be helping you with your appliance question today. Please wait a few moments while I review your question.

Expert:  Tyler Z. replied 10 months ago.

There is no advance pinion---that is on an older completely different machine and not this model. This model doesn't have a defrost timer it has a control board. You will need to access the coils and thaw all the frost out with a hair dryer. If you have a multimeter, test continuity through the heater below the coils. If the heater has continuity, the thermistor sensor clipped onto the top of the silver evaporator coils needs to be replaced because that controls the defrost on this unit.

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