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John, Home Appliance Technician
Category: Appliance
Satisfied Customers: 13453
Experience:  Appliance repair business owner for over 43 years.
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I have a Samsung French Door Refer with the lower freezer.

Customer Question

I have a Samsung French Door Refer with the lower freezer. Just walked into the kitchen & there, on the display panel, is a red mesh looking icon with a red "teardrop" type figure immediately underneath it. Please, what's happening? I'm a recent widow living alone and I cannot locate my manual!!!
JA: Can you guesstimate how old your Samsung is? And just to clarify, what's the exact model?
Customer: its about 2 yrs old,; where would I find the model number?
JA: Do you plan on doing the work yourself?
Customer: If its something simple
JA: Anything else we should know to help you best?
Customer: No.....this happ0ened ll of a sudden
Submitted: 8 months ago.
Category: Appliance
Customer: replied 8 months ago.
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Live Phone Call. Let me know if you need more information, or send me the service offer(s) so we can proceed.
Customer: replied 8 months ago.
Have him call me on my landline, not my cell as its dead. Landline number is ***/***-****
Customer: replied 8 months ago.
How long does this process take?
Expert:  Kelly replied 8 months ago.

Thanks for counting on us to help with your appliance problem. My name is ***** ***** I look forward to helping you!

Expert:  Kelly replied 8 months ago.
  • Unplug the refrigerator for at least 15 minutes to reset the electronics. Does the display change when plugged back in?
  • May I please have your model number so I am able to provide you with accurate, model specific information?