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Kelly, Appliance Technician
Category: Appliance
Satisfied Customers: 22001
Experience:  Highly accurate diagnostician with over 30 years experience!
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The power light is stuck on on my washer. I cant select the

Customer Question

the power light is stuck on on my washer. I cant select the on button or the cancel button.
JA: What's the make and model of your washing machine? And can you guesstimate how old it is?
Customer: WFW9550WW00 about 4 years old
JA: Do you plan on doing the work yourself?
Customer: Depends on the issue
JA: Anything else we should know to help you best?
Customer: ?
JA: What confuses you?
Customer: I don't understand the question
Submitted: 8 months ago.
Category: Appliance
Expert:  Kelly replied 8 months ago.

Thanks for counting on us to help with your appliance problem. My name is ***** ***** I look forward to helping you!

Expert:  Kelly replied 8 months ago.

Unplug the machine for 5 minutes to reset the electronic control. Any change after plugging back in?

Customer: replied 8 months ago.
cant get to the plug. will turning off the breaker do?
Expert:  Kelly replied 8 months ago.

Sure! Anything to get power away from the control.

Customer: replied 8 months ago.
ok that fixed it. what happened and will it repeat and become an issue?
Expert:  Kelly replied 8 months ago.

Typical electronics. Hard to say what happened, it just needed a nap! ;-)

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