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John, Home Appliance Technician
Category: Appliance
Satisfied Customers: 13453
Experience:  Appliance repair business owner for over 43 years.
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Sears elite French door refrigerator bottom freezer -

Customer Question

Sears elite French door refrigerator bottom freezer - freezer door came off. Two hooks, one movable with a bail and the top one fixed. I can't get the door locked back into frame. There must be a trick?
Submitted: 9 months ago.
Category: Appliance
Expert:  Kelly replied 9 months ago.

Thanks for counting on us to help with your appliance problem. My name is ***** ***** I look forward to helping you!

Expert:  Kelly replied 9 months ago.

May I please have your model number so I am able to provide you with accurate, model specific information?

Customer: replied 9 months ago.
Expert:  Kelly replied 9 months ago.

Please allow me just a few minutes to prepare some information for you, thank you!

Customer: replied 9 months ago.
Customer: replied 9 months ago.
Somehow I think the problem relates to the small pivoting bail on the lower hinge
Customer: replied 9 months ago.
I could send pics if it would assist
Expert:  Kelly replied 9 months ago.

I am not sure on that model. I will see if another may have that information.