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John, Home Appliance Technician
Category: Appliance
Satisfied Customers: 13453
Experience:  Appliance repair business owner for over 43 years.
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The door to my Whirlpool duet washer is locked and I can't

Customer Question

The door to my Whirlpool duet washer is locked and I can't unlock it. Have tried going by the book, unplugging and no result. It's full of water. I have taken the front lower panel off.
JA: Can you guesstimate how old your Whirlpool is? And just to clarify, what's the exact model?
Customer: Model nr is on the inside of the's 11 years old
JA: Do you plan on doing the work yourself?
Customer: Have to. No tech is able to come until next week.
JA: Anything else we should know to help you best?
Customer: Well, it has a load in it and I assume water. It's very heavy
Submitted: 8 months ago.
Category: Appliance
Expert:  Kelly replied 8 months ago.

Thanks for counting on us to help with your appliance problem. My name is ***** ***** I look forward to helping you!

Expert:  Kelly replied 8 months ago.

The issue is likely that the pump filter is plugged. The pump is right in the front. The filter simply unscrews and pulls out. However, if it is full of water, it will leak out if you take the filter out. Is there a floor drain that room?