How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Webb-Guy Your Own Question
Webb-Guy
Webb-Guy, Home Appliance Technician
Category: Appliance
Satisfied Customers: 1834
Experience:  maitenance tech at casto
95800582
Type Your Appliance Question Here...
Webb-Guy is online now
A new question is answered every 9 seconds

My moms microwave isn't heating up the food and the

Customer Question

Hello
JA: Hi. What is your issue regarding?
Customer: My moms microwave isn't heating up the food and the turntable isn't turning
JA: What's the microwave's make and model? And can you guesstimate how old it is?
Customer: Microwave is threes years old , make is General Electric model number is *****
JA: Do you plan on doing the work yourself?
Customer: Yes
JA: Anything else we should know to help you best?
Customer: That's it
Submitted: 9 months ago.
Category: Appliance
Expert:  Webb-Guy replied 9 months ago.

Hello and welcome to just answer my name is ***** ***** I will be the one to assist you. Sounds like the problem is with your magnetron. Since its not turning or heating. This is not a part advisable to replace by someone who has never worked on microwaves before. It holds a lethal dose of high voltage and if not handled correctly can be deadly.

https://www.repairclinic.com/PartDetail/GE-Microwave-Magnetron/WB27X26081/4449818?modelNumber=JEB1860DM2WW&ss=a6b3d1005107&mr=1

I hope you have found this information helpful and would be willing to rate with 5 stars at the top so I am credited for my time. Rating does not stop you from getting back to me in the event you need me.

Customer: replied 9 months ago.
Would it be best to just replace the microwave
Expert:  Webb-Guy replied 9 months ago.

It may certainly be cheaper in the long run.

Customer: replied 9 months ago.
Where would the Magatron be located at
Expert:  Webb-Guy replied 9 months ago.

it is located in the back on the left hand side of the unit.

Expert:  Webb-Guy replied 9 months ago.

I noticed that your question was still open. Are you needing further assistance?