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Tyler Z.
Tyler Z., Appliance Doc
Category: Appliance
Satisfied Customers: 81183
Experience:  9+ years being an appliance technician with factory training.
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I have a Kenmore refrigerator model # 59677277790 and when

Customer Question

I have a Kenmore refrigerator model #***********and when the freezer door is closed it caused the air flow to the refrigerator to stop.
JA: Can you guesstimate how old your Kenmore is? And just to clarify, what's the exact model?
Customer: about 10 years old
JA: Do you plan on doing the work yourself?
JA: Anything else we should know to help you best?
Customer: yes
Submitted: 10 months ago.
Category: Appliance
Expert:  Tyler Z. replied 10 months ago.

Hello. My name is ***** ***** I'll be helping you with your appliance question today. Please wait a few moments while I review your question.

Expert:  Tyler Z. replied 10 months ago.

The air flow stops because when the freezer is closed, it's forcing the air to flow properly. The issue is that you have a defrost problem and the air can not flow properly when the door is closed. You will need to pull everything out of the freezer and remove the back panel inside the freezer. With a multimeter you need to test continuity through the defrost heater that runs along the bottom of the silver evaporator coils as well as through the defrost thermostat which is a 1" round device clipped onto the top of the silver coils. If either part doesn't have continuity it needs to be replaced. Other than that, use a hair dryer and thaw all the ice/frost build up that you see that that will get the unit working again. But if you don't replace the faulty part, the ice/frost will build up and stop air flow again in a few weeks.

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Expert:  Tyler Z. replied 10 months ago.

Hello again. I'm just following up because I haven't heard back from you and I see this question is still open and unrated. Is there anything else I can help you with?