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John, Home Appliance Technician
Category: Appliance
Satisfied Customers: 13453
Experience:  Appliance repair business owner for over 43 years.
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I have a duet front loading washing machine and when it was

Customer Question

I have a duet front loading washing machine and when it was going through the drain cycle a f21 drain problem code come up. I checked the drain lines and did not find a clog or kinked hose. it does make a humming noise. could the drain pump locked up?
JA: What's the make and model of your washing machine? And can you guesstimate how old it is?
Customer: Whirlpool Duet. its around 6 or 7 years old
JA: Do you plan on doing the work yourself?
Customer: if I am able.
JA: Anything else we should know to help you best?
Customer: if it is the pump where can I get one?
Submitted: 11 months ago.
Category: Appliance
Expert:  Engineer-Tech replied 11 months ago.

Hello and welcome to Just Answer. My name is ***** ***** I will be helping you with your Duet washer. Please give me the model number found in the door frame.

Expert:  Engineer-Tech replied 11 months ago.

If you don't have the model number, can you tell me if the washer has an access panel on the bottom front?