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John, Home Appliance Technician
Category: Appliance
Satisfied Customers: 13453
Experience:  Appliance repair business owner for over 43 years.
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This code has come up and corrected itself twice before. I

Customer Question

This code has come up and corrected itself twice before. I have researched this problem for the last few days. Several had had the board replaced and tie problem returned cry quickly. Many have bought another brand of washer in order to find satisfaction. I am bewildered that whirlpool has not ignited a recall for this problem. In my opinion, that seems to be the least they could do. This is obvious a flaw in their product .I am a retired schoolteacher from Shreveport,Louisiana so my retirement does not lend itself to paying for a new washer + the expense of having it installed.I bought this brand because it was my understanding that it was a safe buy which would last me until my days come to an end. I am shocked to say the least that this has happened. It worked great until it was necessary for me to have it moved to replace the flooring in that part of he house. My question to you is what can you do for me.
JA: Can you guesstimate how old your Whirlpool is? And just to clarify, what's the exact model?
Customer: model # wfw9200sq4126. I cannot remember when I bought it, but it doesn't seem that long ago. I know that I didn't buy the extended warranty because I truly believed that I had made a wise purchase and certainly wouldn't need the extra protection.
JA: Do you plan on doing the work yourself?
Customer: Of course not. I am a woman who is 72 years old. All the reviews I have read are not favorable concerning the replacement of the board. We are getting away from my main point. Why has there not been a recall. The company should be happy to correct this problem.
JA: Anything else we should know to help you best?
Customer: No It is not the $5; it is the unlikelihood that I can benefit from instructions that you can not send me without charge. I have spend many hours researching this problem and have found no one who who owned this washer who benefitted from efforts to repair this monstrosity called a whirlpool washer
Submitted: 10 months ago.
Category: Appliance
Expert:  Whrlp Master Tech replied 10 months ago.

Hello from Just Answer and the Appliance Category
My name is Woody.
I will be glad to assist you today.
I have been servicing ALL Major Brands of Appliances for 36 Years, I own my own Appliance repair Company
And I teach appliance repair at a local Community College.
I have over 100,000 plus in home repairs and over 80,000 internet repairs under my belt.
You will be paying me for my ANSWER to your Appliance Question,, Not for the repair of your appliance hence the name of this site Just Answer.
I will do my best to take the information that you provide to me and make a Diagnosis for you to be able to repair your own Appliance.

#1 a recall will only be issued by an appliance manufacture if a safety issue has arisen ,where people have been or could be injured by the unit.

Could you tell me what the error code is that you have been seeing ?

And what is the unit doing when you get this error code? is it filling ,washing /tumbling back and fourth ,draining ,spinning.

Expert:  Whrlp Master Tech replied 10 months ago.

I see you have NOT replied back to me .
Do you still need assistance on your question?