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Appliance Guru
Appliance Guru, Owner and Technician
Category: Appliance
Satisfied Customers: 15061
Experience:  Over 15 yrs. experience with 10,000+ in home repairs.
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De Samsung refrigerator is only a year old. But the little

Customer Question

de Samsung refrigerator is only a year old. But the little LED lights that turn on when you get water/ice from the dispenser won't turn off. How to get them to turn off? Touching the Lighting/Filter reset does nothing.
JA: Can you guesstimate how old your Samsung is? And just to clarify, what's the exact model?
Customer: It is about 1 1/2 yrs old. Model #RH22H9010SR/AA
JA: Do you plan on doing the work yourself?
Customer: No
JA: Anything else we should know to help you best?
Customer: When can you send a tech to fix it??
Submitted: 11 months ago.
Category: Appliance
Expert:  Kelly replied 11 months ago.

Thanks for counting on us to help with your appliance problem. My name is ***** ***** I look forward to helping you!

Expert:  Kelly replied 11 months ago.

Unplug the refrigerator for at least 5 minutes. Any change when plugged back in?

Expert:  Kelly replied 11 months ago.

Any luck with the power cycling?

Customer: replied 11 months ago.
I have a bad back and have never tried to move this refrigerator (it is large).
2. We have company coming in about 3/4 hour will this take long?
Customer: replied 11 months ago.
can we do this by phone?
my computer is upstairs?
Customer: replied 11 months ago.
hello?
Expert:  Kelly replied 11 months ago.

You will need to get power away from the refrigerator for 5 minutes to reset the control. You can trip the breaker if that's easier. Your payment did not go through for phone service. There is an additional charge for phone service.

Customer: replied 11 months ago.
trip what breaker? I gave my Visa card data already....
Customer: replied 11 months ago.
refrigerator is downstairs and I am upstairs on the computer - this isn't working well. The refrig is very large and i have a bad back so cannot seem to pull it out from its location to reach the power cord.
Customer: replied 11 months ago.
my credit card should work just fine...
Expert:  Appliance Guru replied 11 months ago.

I am a different tech can you get to the circuit breaker panel in your basement to shut the breaker off to the unit for a minute and then power it back up? Often that will reset it.

All I ask is please use the Star Rating Link at the top of your page before leaving, that is the only way I am credited through the site, tips are appreciated.

Customer: replied 11 months ago.
are you there?
Customer: replied 11 months ago.
I don't need a phone call.
Customer: replied 11 months ago.
the payment of $28 has been made and received (just got off the phone with cactus receivable and we are OK)...
Customer: replied 11 months ago.
Appliance Guru - are you there??
Customer: replied 11 months ago.
cactus receivable??? what the heck is that? I hate it when the computer tries to tell me what I want (erroneously).
I meant Accounts Receivable...
Customer: replied 11 months ago.
I have shut off the breaker and then powered back up - as it happens that was not the problem.
BUT I THINK I DISCOVERED WHAT IS THE PROBLEM...
Customer: replied 11 months ago.
are you there? I will wait 2 more minutes and then we will stop. No Star Rating until I get finished with this...
Customer: replied 11 months ago.
15 minutes is all you get. I am out.