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If water gets to the coupler, then it means the water line inside the door has frozen. You'll need to shut the refrigerator off and open the door. Then use a hair dryer and heat up just behind the dispenser because this is where it freezes. Heat up the door for about 30 minutes until you can dispense water and you should be good to go again. Be sure to turn the freezer slightly warmer so it doesn't freeze again in the future.
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