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John, Home Appliance Technician
Category: Appliance
Satisfied Customers: 13453
Experience:  Appliance repair business owner for over 43 years.
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My kitchen aid refrigerator freezer is not keeping food

Customer Question

My kitchen aid refrigerator freezer is not keeping food frozen. What can the problem be?
JA: Can you guesstimate how old your KitchenAid is? And just to clarify, what's the exact model?
Customer: It is 24 years old I don't have a brochure on it.
JA: Do you plan on doing the work yourself?
Customer: No
JA: Anything else we should know to help you best?
Customer: Well I'm puzzled because it still making ice cubes and they are frozen
Submitted: 9 months ago.
Category: Appliance
Expert:  Kelly replied 9 months ago.

Thanks for counting on us to help with your appliance problem. My name is ***** ***** I look forward to helping you!

Expert:  Kelly replied 9 months ago.
  1. May I please have your model number so I am able to provide you with accurate, model specific information?
  2. Can you hear a fan running in the freezer section?
  3. Can you see any frost on the back wall inside the freezer?
Customer: replied 9 months ago.
model KSSS36D or KSSS42DI can hear the fanno front on the back wall inside the freezerKelly, did you receive my answers?
Expert:  Kelly replied 9 months ago.

Thank you! Can you remove the rear panel from inside the freezer to get a look at the evaporator coil?