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Kelly
Kelly, Appliance Technician
Category: Appliance
Satisfied Customers: 22546
Experience:  Highly accurate diagnostician with over 30 years experience!
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I have a Samsung dryer that continues to show the error code

Customer Question

I have a Samsung dryer that continues to show the error code he. I have changed the thermistor and the heating element. I'm stuck.
JA: Can you guesstimate how old your Samsung is? And just to clarify, what's the exact model?
Customer: The model is DV328AEW/XAA. It's about 5 years old.
JA: Do you plan on doing the work yourself?
Customer: Yes, if I can. I've already changed out two parts.
JA: Anything else we should know to help you best?
Customer: Not that I can think of.
Submitted: 10 months ago.
Category: Appliance
Expert:  Kelly replied 10 months ago.

Thanks for counting on us to help with your appliance problem. My name is ***** ***** I look forward to helping you!

Expert:  Kelly replied 10 months ago.

That error means the control is getting a message from the thermistor that it is too hot. Does it display even during an Air Only cycle, using no heat?

Customer: replied 10 months ago.
There isn't an air only but I can set it to extra low and it still gives same code.
Expert:  Kelly replied 10 months ago.

Okay, so you are certain it is not overheating, correct?

Customer: replied 10 months ago.
I have it it on air fluff now and it isn't shutting off.
Expert:  Kelly replied 10 months ago.

The heat is not shutting off or the dryer?

Customer: replied 10 months ago.
the dryer.
Customer: replied 10 months ago.
The thermistor and heating element are brand new.
Expert:  Kelly replied 10 months ago.

Okay, so it is not heating now, though, correct?

Customer: replied 10 months ago.
Correct
Expert:  Kelly replied 10 months ago.

Did you clean out the air path to make sure the air flow is good? Is the air venting strong?

Customer: replied 10 months ago.
I also made sure all circuit board connections were secured.
Expert:  Kelly replied 10 months ago.

Okay, and how long does it run before it stops during a heat cycle?

Customer: replied 10 months ago.
About 30 seconds.
Expert:  Kelly replied 10 months ago.

Hmm, if you are certain the air flow is okay, that would leave the control or the wiring between the control and thermistor as suspect.

Expert:  Kelly replied 10 months ago.

It would be odd for either to cause that issue. That circuit works on resistance that changes with temperature. So, the control may not be reading it correctl or there is something causing resistance in the wiring.

Customer: replied 10 months ago.
Well, I have tried everything I know. I've been working on this for a week.
Expert:  Kelly replied 10 months ago.

It is more likely to be a control failure than a wiring issue. I am still concerned about the air flow. Can you remove the vent from the back and see if the behavior changes with the vent disconnected?

Customer: replied 10 months ago.
give me a minute.
Expert:  Kelly replied 10 months ago.

Thank you.

Customer: replied 10 months ago.
That didn't make a difference.
Expert:  Kelly replied 10 months ago.

Air flow good out the back?

Customer: replied 10 months ago.
Expert:  Kelly replied 10 months ago.

So it is likely a control issue. I would replace the control. Please allow me just a few minutes to prepare some information for you, thank you!

Customer: replied 10 months ago.
Ok
Expert:  Kelly replied 10 months ago.

The link below is to the part you will need. They offer a 100% money back guarantee, EVEN ON INSTALLED ELECTRICAL PARTS, for an entire year!

CLICK HERE

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Please know I am here if you have follow up questions! Thank you so much!