How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask John Your Own Question
John
John, Home Appliance Technician
Category: Appliance
Satisfied Customers: 13453
Experience:  Appliance repair business owner for over 43 years.
12064207
Type Your Appliance Question Here...
John is online now
A new question is answered every 9 seconds

Ice maker quit---smell coming from the ice maker unit,

Customer Question

Ice maker quit---smell coming from the ice maker unit
JA: Did you double-check the thermostat? And what about the unit's filters?
Customer: Checked all--new water filter
JA: Do you plan on doing the work yourself?
Customer: NO
JA: Anything else we should know to help you best?
Customer: TRied to get service call by call the phone number--can not get anyone to call back--line is always busy--long hold time
Submitted: 10 months ago.
Category: Appliance
Expert:  Whrlp Master Tech replied 10 months ago.

Hello from Just Answer and the Appliance Category
My name is Woody.
I will be glad to assist you today.
I have been servicing ALL Major Brands of Appliances for 36 Years, I own my own Appliance repair Company
And I teach appliance repair at a local Community College.
I have over 100,000 plus in home repairs and over 80,000 internet repairs under my belt.
You will be paying me for my ANSWER to your Appliance Question,, Not for the repair of your appliance hence the name of this site Just Answer.
I will do my best to take the information that you provide to me and make a Diagnosis for you to be able to repair your own Appliance.

Can I please have the Full model number of the unit to better assist you ?

Is the unit actually running ?

Customer: replied 10 months ago.
I need a service call ---not parts to do this myself--I am not a repair man.
Unit running--not making ice
Model #WSF26C3EXF07
Customer: replied 10 months ago.
American express #372785624902009 12/19 2748
Expert:  Whrlp Master Tech replied 10 months ago.

Thank you!
Give me a minute or two to pull up information on this model

Expert:  Whrlp Master Tech replied 10 months ago.

I see that you phone call request has failed due to payment failure.

Expert:  Whrlp Master Tech replied 10 months ago.

The model number you have given me is for a side by side refrigerator.

Is this correct?

Expert:  Whrlp Master Tech replied 10 months ago.

Does the ice maker have any ice or water in the ice maker cavity at this time?

Expert:  Whrlp Master Tech replied 10 months ago.

And how old is this unit?

And whom did you contact for a service call on this unit?

Expert:  Whrlp Master Tech replied 10 months ago.

are you still there?

Expert:  Whrlp Master Tech replied 10 months ago.

I see you have NOT replied back to me .
Do you still need assistance on your question?

Expert:  Whrlp Master Tech replied 9 months ago.
I see you have NOT replied back to me .Do you still need assistance on your question?