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AppTech8579
AppTech8579, Home Appliance Technician
Category: Appliance
Satisfied Customers: 1713
Experience:  worked on appliances for around 15 years
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We just purchased a Whirlpool front load washer for our

Customer Question

Hi We just purchased a Whirlpool front load washer for our business. I went to start the first load ever and didn't realize that the water lines had not been turned on. The door is locked. I looked online and saw that the F8 and E1 error codes were for Low Flow which makes sense. I can get the error codes to go away but the machine keeps running without anything happening - unless I unplug it ???
JA: Can you guesstimate how old your Whirlpool is? And just to clarify, what's the exact model?
Customer: It says Duet Steam and it was new from Lowes
JA: Do you plan on doing the work yourself?
Customer: If at all possible - opening a new business and 101 things to do - can't hang around for a repair man
JA: Anything else we should know to help you best?
Customer: Don't think so
Submitted: 10 months ago.
Category: Appliance
Expert:  AppTech8579 replied 10 months ago.

Look inside the door for the model number.

Customer: replied 10 months ago.
Can't open the door - it's locked
Expert:  AppTech8579 replied 10 months ago.

How long did you leave it unplugged?

Customer: replied 10 months ago.
Thanks
Customer: replied 10 months ago.
Ok please tell what to do next
Customer: replied 10 months ago.
Is this session still going?
Customer: replied 10 months ago.
Is there anyone else available ?
Expert:  AppTech8579 replied 10 months ago.

How long did you leave the unit unplugged?

Customer: replied 10 months ago.
About an hour or so
Customer: replied 10 months ago.
Rather you call if possible
Expert:  AppTech8579 replied 10 months ago.

Need to leave it unplugged for 24 hours to reset it.

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