How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Daniel Your Own Question
Daniel, Home Appliance Technician
Category: Appliance
Satisfied Customers: 16030
Experience:  20+ yrs. experience in appliance repair. NVQ Level 2 electronics manufacturers training courses in England.
Type Your Appliance Question Here...
Daniel is online now
A new question is answered every 9 seconds

The freezer is reading on the door 5y and refrigerator is

Customer Question

The freezer is reading on the door 5y and refrigerator is reading EF. The freezer appears to be off. What can I do?
Submitted: 9 months ago.
Category: Appliance
Expert:  Daniel replied 9 months ago.

Hi, I'm Daniel welcome to JustAnswer, Im reviewing your question now and will post back with your reply momentarily

Expert:  Daniel replied 9 months ago.

This is from the service manual.

Frigidaire Refrigerator Error Code = 5Y EF
Condition = Evaporator fan circuit failure
Repair or Check = Check wiring between evaporator fan and control board
Parts Needed = Evaporator fan or control board

Basically its reporting a fault on the fan motor inside the freezer at the back.

You need to empty the freezer and remove the covers in there at the back and there you will see the fan motor.

You need to check the wiring connections and also test the fan and see if faulty.

If so then you need to replace the fan motor in there.

So check that out if you can as thats what the error code means that you have.