Appliance

Need Appliance Repair Help? Ask a Technician for Answers ASAP

Ask an Expert,
Get an Answer ASAP!

Appliance

WZI have a Neptune Model# MAHAWW -- Serial Number

Customer Question
WZI have a Neptune Model#...
WZI have a Neptune Model# ***** -- Serial Number 45284917WZ01 that does not drain; or spin. I know many people have discussed the pump. But when I took the back cover off - facingthe right side of the machine (from the rear) inside a small part of the tub, I think I saw a sock...How do I get into that area?And if it is not that what else should I check. This machine has had all the Maytag service recalls done.
JA: Can you guesstimate how old your Maytag is? And just to clarify, what's the exact model?
Customer: Yes -- It is a Model MAH4000 AWW -- and it is I believe over or around ten years old.
JA: Do you plan on doing the work yourself?
Customer: Yes, if I can.
JA: Anything else we should know to help you best?
Customer: oops -- correction about 15+ years
Submitted: 1 year ago.Category: Appliance
Show More
Show Less
Ask Your Own Appliance Question
Customer reply replied 1 year ago
I also have heard of all kinds of other things like-- resistor R10 has burned up on the main board,the wax ring motor has failed, and something else (probablypump clogging or failure..
Answered in 7 hours by:
11/4/2016
Appliance Technician: Master Tech, Whirlpool Master Technician replied 1 year ago
Master Tech
Master Tech, Whirlpool Master Technician
Category: Appliance
Satisfied Customers: 11,268
Experience: 30 years Appliance Field 15 yr with Whirlpool Corp. 9 yrs Whirlpool Technical Assistance Line
Verified

Hello from Just Answer and the Appliance Category
My name is Woody.
I will be glad to assist you today.
I have been servicing ALL Major Brands of Appliances for 36 Years, I own my own Appliance repair Company
And I teach appliance repair at a local Community College.
I have over 100,000 plus in home repairs and over 80,000 internet repairs under my belt.
You will be paying me for my ANSWER to your Appliance Question,, Not for the repair of your appliance hence the name of this site Just Answer.
I will do my best to take the information that you provide to me and make a Diagnosis for you to be able to repair your own Appliance.

Are you saying that the sock is inside the tub ?

And the unit will not spin if it does not drain when the unit should be in a drain mode do you hear the drain pump running at all?

Ask Your Own Appliance Question
Appliance Technician: Master Tech, Whirlpool Master Technician replied 1 year ago

I see you have NOT replied back to me .
Do you still need assistance on your question?

Ask Your Own Appliance Question
Customer reply replied 1 year ago
the drain pump seemed to be running. I removed it, and the recirculation pump, cleaned some stuff out from the large (thick hose) and yes there were pennies in it. After cleaning both pumps, I tested them off the washer (at 120 V ) and they both ren perfectly.
Appliance Technician: Master Tech, Whirlpool Master Technician replied 1 year ago

ok so then you got it all up and running correctly then?

Ask Your Own Appliance Question
Customer reply replied 1 year ago
No -- not yet.again inner drum did not drain fully and the dispenser did not release the fabric softner. Also the motor belst is a few inches stretched past it's stated length. Thus there is still water in tub -- and the spin cycle will NOT run.
Customer reply replied 1 year ago
Someone told me that I also could have a door latch switch problem?
Customer reply replied 1 year ago
How do I get to either the switch or relay and check on this? I only have the back of the machine open right now.....
Appliance Technician: Master Tech, Whirlpool Master Technician replied 1 year ago

The relay do you mean the door switch relay or the motor relay?

And after it drains does it even attempt to spin?

Ask Your Own Appliance Question
Customer reply replied 1 year ago
Following you picture showing the spin enable switch then a few components to my left is the wax motor which plunges (I think when energized/closed into a springlike switch or relay. At the rightmost end of this spring there is a GREEN plastic thing that looks like a wire - but is not -- Its kind of fish hook attached to the end of that spring (in your picture). Your picture shows it as GREEN -- BUT mine is an ORANGE just HANGS over the left side of the cavity -- This ORANGE part just hangs over the open cavity. Your picture does not show where it goes. If the picture or another picture showever more of the left and/or the soap/bleach softner I could probably trace it. But I do not have the detail..... I'm adding your picture hoppefully for clarity....
Customer reply replied 1 year ago
On the picture it looks like it should go through the 3rd open slot from the left..... PLease get back to me -- or call me at(###) ###-#### If I can find the point of connection, reattach it to its connection point -- I may have aced the problem........../Dave
Customer reply replied 1 year ago
Another quick ? -- Can the wax motor be tested at line voltage? I know there were two versions of this; I have the dark orange/brown one with a BLACK impeller...
Customer reply replied 1 year ago
Just a trivial question too: Why did Maytag choose to use these little wax motors rather than solenoids????????
Appliance Technician: Master Tech, Whirlpool Master Technician replied 1 year ago

Ok the green lanyard is so you can open and remove the dispenser drawer and manually unlock the door.

The other end just goes into the cavity behind /beside the dispenser drawer.

This has nothing to do with electricity.

Is is just more or less the same as weed eater cord.

And I have wondered for years why Maytag used a wax motor here also.

No other manufacture does they all use solenoids .

The length of the belt will not have anything to do with the unit pumping out!

If the unit is not pumping out and you have tested the pump with external voltage and the pump runs you have to be looking at a timer issue.

If your not getting water into the fabric softener it is also either a timer issue or the fabric softener dispenser is clogged.

If the belt is tight and not slipping on either the drum pulley or the motor pulley it is fine, no matter the measurement .

And yes from the wiring diagram the wax motor is 120 volt so yes you can test it.

Ask Your Own Appliance Question
Ask John Your Own Question
John
John
John, Home Appliance Technician
Category: Appliance
Satisfied Customers: 13,453
13,453 Satisfied Customers
Experience: Appliance repair business owner for over 43 years.

John is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Thank you for the expeditious answer. It's good to know you're out there and awake in the wee hours when I finally have time to ask questions about my Jenn Air.

JeanRiverhead, NY

You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future.

JimmyBagley, IA

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

< Previous | Next >

Meet the Experts:

John

John

Home Appliance Technician

13,453 satisfied customers

Appliance repair business owner for over 43 years.

Tom Goellner

Tom Goellner

Home Appliance Technician

1,558 satisfied customers

32 yrs. experience servicing major appliances and HVAC equipment.

Tyler Z.

Tyler Z.

Appliance Doc

83,495 satisfied customers

9+ years being an appliance technician with factory training.

Kelly

Kelly

Appliance Technician

18,497 satisfied customers

Highly accurate diagnostician with over 30 years experience!

The Home Smithy

The Home Smithy

Home Appliance Technician

6,148 satisfied customers

30 years repairing appliances

william

william

Home Appliance Technician

3,012 satisfied customers

Major Home Appliance Technician Specialist Whirpool Certificate

John

John

restaurant equipment technician

2,103 satisfied customers

25+ years experience. I'm now employed by a commercial cooking equipment service company

< Previous | Next >

Related Appliance Questions
I purchased a rca/whirlpool refrig model ed5chqxk004 does it
I purchased a rca/whirlpool refrig model ed5chqxk004 does it require a water filter ? if so where is it located got a manual but not for this model … read more
Eng-Tech
Eng-Tech
Bachelor's in Electrical Engineering Technology
0 satisfied customers
I have a error H and F on my Maytag washing maschine. I am
I have a error H and F on my Maytag washing maschine … read more
Kelly
Kelly
Appliance Technician
High School or GED
18,497 satisfied customers
I have a Whirlpool Duet Washer and I'm getting a “SUDS”
Hello I'm Tony and I have a Whirlpool Duet Washer and I'm getting a “SUDS” error, how do I troubleshoot. … read more
Kelly
Kelly
Appliance Technician
High School or GED
18,497 satisfied customers
Our Maytag Bravos washer is set up in the garage. Recently
Our Maytag Bravos washer is set up in the garage. Recently we had a hard freeze. The machine and water supply froze up. When it thawed, the hot water never quits running into the tub. It slows, but dr… read more
Master Tech
Master Tech
Whirlpool Master Technician
11,268 satisfied customers
I have a jfc2089bemo1 ref ridge 2-1/2 years old. I am
I have a jfc2089bemo1 ref ridge 2-1/2 years old. I am getting ice build up in white box on back wall of ref ridge. Water drip under control panel and snow in freezer. Vegetables are freezing in drawer… read more
HVAC Guru
HVAC Guru
Service Technician
Associate Degree
682 satisfied customers
My Monogram Double oven keeps flashing F97 - I have turned
My Monogram Double oven keeps flashing F97 - I have turned the breaker off 2 times for a 1/2 hour and it still does not work - Help! … read more
Kelly
Kelly
Appliance Technician
High School or GED
18,497 satisfied customers
I pressed the self cleaning button on my oven but iy was an
I pressed the self cleaning button on my oven but iy was an error how can I take the lock … read more
Kelly
Kelly
Appliance Technician
High School or GED
18,497 satisfied customers
I have KitchenAid Dishwasher - Model KUDS30FXPA4 I have
I have KitchenAid Dishwasher - Model KUDS30FXPA4 I have tried rebooting it - it seemed to go through the sequence. However, it will still not operate. Also, I have toggled the power off and on. Before… read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
83,495 satisfied customers
I bought a top-loading high efficiency low-water washer,
I bought a top-loading high efficiency low-water washer, Whirlpool (Cabrio) in 1/09/2006 from Sears. I started the washer and walked away. Went to check the load and a LF flashing light was on and the… read more
Appliance Tech Dave
Appliance Tech Dave
Vocational, Technical or Trade Scho
1,116 satisfied customers
My ice maker has started giving me some hollow ice cubes. It
My ice maker has started giving me some hollow ice cubes. … read more
Appliance Tech Dave
Appliance Tech Dave
Vocational, Technical or Trade Scho
1,116 satisfied customers
Model#mc17f808kdt goes completely blank. I will come back on
Model#mc17f808kdt goes completely blank. I will come back on when I open and close the door repeatedly. I can reset the clock, but when I try to operate the microwave, it shuts down very shortly. … read more
travis webb
travis webb
tech.
2,408 satisfied customers
I had started my whirlpool duet washer and heard a error
I had started my whirlpool duet washer and heard a error beep. At first I though it was an imbalanced load and I hit them button to pause and open the door. I Ithen realized tha the water at our vacat… read more
Nolan Rettig
Nolan Rettig
Service Technician
High School or GED
283 satisfied customers
Older top load speed queen won't spin. starts to spin and
older top load speed queen won't spin. starts to spin and the motor trips the breaker. seems to be starting on a fast spin or brake is dragging. replaced belt. … read more
HVAC Guru
HVAC Guru
Service Technician
Associate Degree
682 satisfied customers
HOW CAN I CHECK FOR FOOD OBSTRUCTIONS IN THE AIR GAP, DRAIN
HOW CAN I CHECK FOR FOOD OBSTRUCTIONS IN THE AIR GAP, DRAIN HOSE OR DISPOSER OF A DISHWASHER … read more
HVAC Guru
HVAC Guru
Service Technician
Associate Degree
682 satisfied customers
My dryers lights turn on but it doesn't move from the normal
my dryers lights turn on but it doesn't move from the normal cycle … read more
travis webb
travis webb
tech.
2,408 satisfied customers
OUR SIDE BY SIDE REFRIGERATOR, MODEL GSH22JGDC, SERIAL NUMER
OUR SIDE BY SIDE REFRIGERATOR, MODEL GSH22JGDC, SERIAL NUMER TZ209387, REGISTERED 1/29/2013 DOES NOT DISPENSE WATER. IT WORKED AT 3 AM TODAY AND THE ICE WORKS. WHAT CAN I DO? … read more
Eng-Tech
Eng-Tech
Bachelor's in Electrical Engineering Technology
0 satisfied customers
We have a Fisher-Paykel Drawer dishwasher. For a couple
We have a Fisher-Paykel Drawer dishwasher. For a couple weeks now it will not complete its cycle. The light will blink so we open it, check for a problem and close it. It then continues running and ma… read more
HVAC Guru
HVAC Guru
Service Technician
Associate Degree
682 satisfied customers
My washer does not stop or change cycles. 417.44102300.
dial seems to I do not no but the base seems to move separtely… read more
HVAC Guru
HVAC Guru
Service Technician
Associate Degree
682 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x