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Hello, I'm Joel and will be glad to help you today.
First thing I will need to know is the unit cycling off and not running at those temperatures or is the unit running constantly and not able to get any colder. Also just make sure both the fan in the freezer and the fan on the back by the compressor is running. If the compressor is running both fans should be as well, if both fans are running the compressor should be running as well. Check on those few things and let me know what you find, thanks.