How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Appliance Guru Your Own Question
Appliance Guru
Appliance Guru, Owner and Technician
Category: Appliance
Satisfied Customers: 15048
Experience:  Over 15 yrs. experience with 10,000+ in home repairs.
Type Your Appliance Question Here...
Appliance Guru is online now
A new question is answered every 9 seconds

I'm trying to fix my ice maker/water dispenser, LG

Customer Question

Hey...I'm trying to fix my ice maker/water dispenser
JA: What's the make and model? And can you guesstimate how old it is?
Customer: LG LFX25960st
JA: Do you plan on doing the work yourself?
Customer: I've replaced the ice maker with a brand new one...plugged it in. Won't turn on. Then I checked the refrigerator door switches...they were good. Had continuity. Then I measured the voltage coming into the ice maker. I was measuring 1v. I'm sure it runs on more than one volt.
JA: Anything else we should know to help you best?
Customer: What else should I there a fuse somewhere that goes to the ice maker? If so it is on the main control board or where do I find it
Submitted: 11 months ago.
Category: Appliance
Expert:  Appliance Guru replied 11 months ago.

One moment while I get some information for you!

Expert:  Appliance Guru replied 11 months ago.

Hello and thanks for using this service! If you are a JA Member I would like to personally thank you and welcome you back! I am Appliance Guru an extremely experienced tech on the site and I try to get to as many customers as I can. NOTE it takes time for me to type research and add links so please wait for me to respond back I can only do this so fast. Secondly, I do not know your skill level so please try and let me know if I am going beyond your knowledge or comfort zone thanks! I strive for a 5 star rating from everyone especially our JA members.

If you press and hold the cube size button for 5 secs does it start to rotate?

Customer: replied 11 months ago.
No it doesn't
Customer: replied 11 months ago.
The door switches turn off the fridge lights, so I know they're working, plus they measured for continuity.
where does the ice maker get its power from
Expert:  Appliance Guru replied 11 months ago.

The icemaker gets powered from the main board in the back. If you have no power to it check the plug and then I would change out the control board.

All I ask is please use the Star Rating Link at the top of your page before leaving, A 5 STAR RATING ALLOWS UNLIMITED FOLLOWUP QUESTIONS AND A DIRECT LINK BACK TO are greatly appreciated so thank you very much for using this service. If you have any other questions just post back to me here anytime!

Customer: replied 11 months ago.
I did check the plug going into the ice maker...i measured one volt on a couple of wires, there's 5. Not sure how much should be going to the ice maker, but I would think 12 or 24 volts
Customer: replied 11 months ago.
can you answer that question?
Customer: replied 11 months ago.
guess not...
Expert:  Appliance Guru replied 11 months ago.

5 volts is what goes to the icemaker there is a delay in the messages

Customer: replied 11 months ago.
Ok thanks
Expert:  Appliance Guru replied 11 months ago.

You may have just got a bad new icemaker, I have had that happen

Customer: replied 11 months ago.
But I didn't get 5 volts at the plug
Expert:  Appliance Guru replied 11 months ago.

Ok then I would change out the main board for that issue.