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I have a Whirlpool dishwasher that stopped washing. Repair

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guy / friend came over...
I have a Whirlpool dishwasher that stopped washing. Repair guy / friend came over and said I needed a new diverter which I replaced. It ran fine foa a few days and then stopped filling so I replaced the fill valve. Still not filling. Checked the float valve by lifting and it clicks fine. My friend also said to replace the seal but I didnt see any need as i doesnt have any electrical components and there isnt any leaking.
Submitted: 1 year ago.Category: Appliance
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Answered in 1 minute by:
11/2/2016
Appliance Technician: Kelly, Appliance Technician replied 1 year ago
Kelly
Kelly, Appliance Technician
Category: Appliance
Satisfied Customers: 23,357
Experience: Highly accurate diagnostician with over 30 years experience!
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Thanks for counting on us to help with your appliance problem. My name is ***** ***** I look forward to helping you!

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Appliance Technician: Kelly, Appliance Technician replied 1 year ago
  1. Do you have a meter to test to see if the valve is getting voltage from the control?
  2. May I please have your model number so I am able to provide you with accurate, model specific information?
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Customer reply replied 1 year ago
Im at work so I cant get that to you now. Are you talking about voltage to the float valve on inlet valve?
Appliance Technician: Kelly, Appliance Technician replied 1 year ago

Well, the control sends voltage through the float switch and then to the valve. So, either the control is not sending that voltage or it is getting interrupted on its way down.

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Customer reply replied 1 year ago
How do I test the valve?
Appliance Technician: Kelly, Appliance Technician replied 1 year ago

You would need a meter to place on the wire leads to measure the voltage.

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Customer reply replied 1 year ago
Ok I have that. Simply test the voltage coming in while the machine is on?
Appliance Technician: Kelly, Appliance Technician replied 1 year ago

Correct, start the wash cycle and measure voltage at the inlet valve, looking for 120 VAC. I suspect that voltage will not be present. If that is the case, follow the voltage back to the float switch and then back to the control. If you find no voltage at the float switch and the wiring from there to the control is intact, the control will need to be replaced. Pay close attention to the harness as it bends around the tub, that is where wires tend to break. I will be here once you get to test it, so feel free to post back if you would like to go through it together!

Please know I am here if you have follow up questions!

You deserve 5 star service! I hope I have earned your 5 star rating using the stars at the top of the page! Please let me know if you have additional questions, I am here to help! Thank you so much!

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Customer reply replied 1 year ago
Thanks Kelly, I'll check it when I get home and let you know.
Appliance Technician: Kelly, Appliance Technician replied 1 year ago

Sounds good, thank you! It should be an easy fix, I suspect a broken wire but we'll see! :-)

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Customer reply replied 1 year ago
Im going to need a little more "guidance" on this. Where on the float valve do I check for voltage and how?Then, to check the wires from control, do I need to take off the main panel cover? Is it like a wiring harness? If so, wont the wires have heat shrinked protection?
Appliance Technician: Kelly, Appliance Technician replied 1 year ago

I will see if another may be available to help.

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Appliance Technician: Whrlp Master Tech, Whirlpool Master Technician replied 1 year ago
Whrlp Master Tech
Whrlp Master Tech, Whirlpool Master Technician
Category: Appliance
Satisfied Customers: 10,793
Experience: 30 years Appliance Field 15 yr with Whirlpool Corp. 9 yrs Whirlpool Technical Assistance Line
Verified

I see the last person has opted out of your question!

My name is Woody.
I will be glad to assist you today.
I have been servicing ALL Major Brands of Appliances for 36 Years, I own my own Appliance repair Company
And I teach appliance repair at a local Community College.
I have over 100,000 plus in home repairs and over 80,000 internet repairs under my belt.
You will be paying me for my ANSWER to your Appliance Question,, Not for the repair of your appliance hence the name of this site Just Answer.
I will do my best to take the information that you provide to me and make a Diagnosis for you to be able to repair your own Appliance.

Can I please have the Full model number of the unit to better assist you ?

The float switch will have two wire on it you can test each wire connection to chassis ground when the unit should be calling for water to fill the dishwasher.

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Customer reply replied 1 year ago
The model number is *****
Appliance Technician: Whrlp Master Tech, Whirlpool Master Technician replied 1 year ago

Thank you !

Have you tested the float switch or the water inlet valve for voltage when the unit should be filling YET?

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Customer reply replied 1 year ago
Im going to take the dishwasher out, put it on my ping pong table out back so I can get under it to test while its working. I'll hook it up to a hose and plug it in and see. The filling cylce begins immediately after you hit the start button yes?
Appliance Technician: Whrlp Master Tech, Whirlpool Master Technician replied 1 year ago

yes after you program it and press start the fill mode should begin and last approx 2 min .

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Appliance Technician: Whrlp Master Tech, Whirlpool Master Technician replied 1 year ago

just making sure your question stay open .

Reply when you can.

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Customer reply replied 1 year ago
Ive been getting home late this week but will have time this afternoon to check the fill and float valves. Not looking forward to finding a cracked wire though. Are they exposed or covered in heat shrink?
Appliance Technician: Whrlp Master Tech, Whirlpool Master Technician replied 1 year ago

they are exposed ,the connections on the float switch and valve may have a plastic connector but you can go on the wire side of the connector to test for continuity and voltage.

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Customer reply replied 1 year ago
I see a small kink on the water hose. Will replace
Appliance Technician: Whrlp Master Tech, Whirlpool Master Technician replied 1 year ago

ok let me know if that helps out or not!

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Customer reply replied 1 year ago
didnt help. I have power to the float valve and the fill valve. So where are the wires Im looking at and whats the best way to find a break?
Appliance Technician: Whrlp Master Tech, Whirlpool Master Technician replied 1 year ago

ok if you have power to the float switch and power to the fill valve and your not getting water then you have a faulty fill valve assembly.

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Customer reply replied 1 year ago
I just replaced the fill valve with a new one.
Appliance Technician: Whrlp Master Tech, Whirlpool Master Technician replied 1 year ago

ok so the valve is new but your still not getting water into the unit ,and the valve is getting the proper voltage to it correct?

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Appliance Technician: Whrlp Master Tech, Whirlpool Master Technician replied 1 year ago

once you replaced the water inlet valve do you turn the water supply back ON to the dishwasher?

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Customer reply replied 1 year ago
the water is on and the machine is plugged in
Appliance Technician: Whrlp Master Tech, Whirlpool Master Technician replied 1 year ago

ok so if the water supply is turned on and you are getting the proper voltage to the water valve but your not getting the unit to fill you have a faulty water inlet valve.

Just because it is new does not mean it is good!

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Customer reply replied 1 year ago
Should I test the old one?
Appliance Technician: Whrlp Master Tech, Whirlpool Master Technician replied 1 year ago

you can test the valve solenoid for continuity but that still does not mean it is a good internal valve only that the solenoid is good.

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Customer reply replied 1 year ago
I just did another check and the. Outage is weak. I think it's a wire that moves when the door is opened and closed?
Appliance Technician: Whrlp Master Tech, Whirlpool Master Technician replied 1 year ago

please explain outage is weak?

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Customer reply replied 1 year ago
The voltage is there, then we shake the door, and it changes to a reading much lower / not at all . If I get the full reading, then nothing wouldn't that be the wire ?
Appliance Technician: Whrlp Master Tech, Whirlpool Master Technician replied 1 year ago

It could be a bad wire or just a loose connection .

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Customer reply replied 1 year ago
Ok so where do I check for that? If I had a start and end point I could do a continuity check.
Appliance Technician: Whrlp Master Tech, Whirlpool Master Technician replied 1 year ago

start at the water inlet valve and end at the connection on the main control board inside the door on the P6-9 Brown wire and the P6-7 also a brown wire.

So check each wire from end to end ,if the wire is faulty you will need to replace the entire units wire harness .

The link below is to the part you will need from a highly recommended company rated A+ with the Better Business Bureau.
They offer a 100% money back guarantee, EVEN ON INSTALLED ELECTRICAL PARTS, for an entire year!
They are the only company to allow returns on installed parts for a refund and offer a FULL ONE YEAR WARRANTY!

https://www.repairclinic.com/PartDetail/Wire-Harness/WPW10612062/4448805?rcaid=1000070

if you have any questions just reply back to me.

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Whrlp Master Tech
Whrlp Master Tech
Whrlp Master Tech, Whirlpool Master Technician
Category: Appliance
Satisfied Customers: 10,793
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Experience: 30 years Appliance Field 15 yr with Whirlpool Corp. 9 yrs Whirlpool Technical Assistance Line

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