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John, Home Appliance Technician
Category: Appliance
Satisfied Customers: 13453
Experience:  Appliance repair business owner for over 43 years.
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My refrigerator keeps freezing on the ice portion all the

Customer Question

My refrigerator keeps freezing on the ice portion all the way back to the back of the refrigerator. On the ceiling.
JA: What's the make and model of the fridge? And can you guesstimate how old is it?
Customer: Kitchen Aid model KFIS298BMS00
JA: Do you plan on doing the work yourself?
Customer: I think I can unless it is real involved
JA: Anything else we should know to help you best?
Customer: I don't think so. The area where the ice form looks like it opens up, does it?
Submitted: 11 months ago.
Category: Appliance
Expert:  Tyler Z. replied 11 months ago.

Hello. My name is ***** ***** I'll be helping you with your appliance question today. Please wait a few moments while I review your question.

Expert:  Tyler Z. replied 11 months ago.

Can you take a picture and use the paper clip button above the text box to attach the picture so I can see what you are talking about?