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Webb-Guy, Home Appliance Technician
Category: Appliance
Satisfied Customers: 2004
Experience:  maitenance tech at casto
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I have a old thermador glass top slide in range, electric,

Customer Question

I have a old thermador glass top slide in range, electric, with Ceran Schott
JA: I'll do all I can to help. How long have you been dealing with this?
Customer: for an hour, I am trying to turn off the oven, it has a bake, broil, button and a cancel button and I can't get the thing to turn off but by the breaker
JA: Just to clarify, what's the make and model of the appliance? And has it done this before?
Customer: No, and I can't find model number, where would it be located
JA: Do you plan on doing the work yourself?
Customer: No, but I might be able to find the model number so I could get tech out with right parts
JA: Anything else we should know to help you best?
Customer: possibility model number
Submitted: 10 months ago.
Category: Appliance
Expert:  Webb-Guy replied 10 months ago.

Hello and welcome to just answer my name is ***** ***** I will be the one to assist you. Sorry to hear you are having trouble with your Thermador. If the buttons are not turning it off then your control panel has failed you. If this problem is still existing you can find your model number located on the inside of the oven door.