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John, Home Appliance Technician
Category: Appliance
Satisfied Customers: 13453
Experience:  Appliance repair business owner for over 43 years.
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Freezer gets cold but fridge side stays around 50 degrees.

Customer Question

Hi. Freezer gets cold but fridge side stays around 50 degrees.
JA: What's the make and model of the fridge? And can you guesstimate how old is it?
Customer: Whirlpool Side by side. Built 10 yrs ago. Never use until 2008, so it's been used 8 yrs
JA: Do you plan on doing the work yourself?
Customer: Depends. I believe it is a simple fix.
JA: Anything else we should know to help you best?
Customer: Help
Submitted: 8 months ago.
Category: Appliance
Expert:  Joel Swenson replied 8 months ago.

Hello, I'm Joel and will be glad to help you today.

There are several things causing that issue especially depending on what model you have, I will need to know the model number of the refrigerator so I can pull it up and see if it is a dual evaporator model or a single evaporator also I will need to find out what type of controls the unit has so open the door on the refrigerator and look on the right or left side of the refrigerator wall inside the fridge and look for a tag that has the model number and serial number and give me that model number in full and I will be able to help you further, thanks.